Frequently Asked Questions
Need some help with your order or got a burning question that you need answered straight away? Riwal has got you covered! Just click one of the questions below and get the answer to your question.
If you still did not find the answer you were looking for, feel free to contact us!
Rental
- How much does it cost to rent a machine?
- I need a lift for next week, when should I order it?
- I have rented a machine, but I need to cancel it, what do I do?
- Can I get a machine delivered today?
- Can I rent a machine on a long-term basis?
- Should I rent or buy an aerial work platform?
- My rental period includes a weekend, do I also pay rental during this?
- Can I rent a machine as an individual, or do you only rent out to companies?
- I noticed that you have a service fee. What does this include?
- If I rent a machine but then cannot use it for unforeseen reasons, do I still have to pay the rent?
Technical
- I don't know what type of machine is the best fit for my project. Can Riwal help me figure this out?
- Do I need a certificate or license to operate my machine?
- I need my machine delivered in an enclosed space that requires the use of a crane. Can you arrange for the machine to be delivered by crane?
- Is fuel included in the rental price of the machine?
- Can I use my aerial work platform for hoisting tasks?
- What are Riwal's opening hours?
- If I rent a machine, does Riwal then provide me with an operator for the machine?
- Can I drive the machines on public roads?
- My work requires tools and materials at height, can I bring these with me in the basket?
- How much are the transportation costs?
Safety
- To what extent of weather can I use my aerial work platform
- Do I need to wear a harness, when I operate my machine?
- What kind of safety harness do I need to wear, when I am operating my machine?
- Do I have to do a machine check-up on my machine before I use it?
- Can I operate my machine by myself?
- Do I need to inspect the work area I am going to be operating in, before I start my work at height?