Frequently Asked Questions

The rental costs vary according to machine type and duration of the rental period. Feel free to give us a call and get a quote from our rental desk. 

It is best to order the machine as soon as you know when you need it. In general, we recommend ordering machines at least 48 hours in advanced. It is still possible to order machines with less advanced notice, but we then have to check if we have the machine you want in stock and make sure it is possible to arrange transportation. 

You can always cancel or  replace your order. Contact our rental desk and have the machine cancelled. If you choose to call our rental desk, remember we are only reachable within our opening hours. 

Yes, if transportation is possible. Call our rental desk right away to find out if it is possible for you to get a machine today!

Yes, you can rent a machine on a long-term basis. If the rental period is longer than one month, we consider this a long-term rental and offer slightly lowered prices. Call our rental desk and find out more about pricing.

This is very dependent on your company and your needs for an aerial work platform. Renting an aerial work platform is definitely desireable, if you only have a couple of jobs where an aerial work platform is needed. But renting an aerial work platform can also be the best fit, if you are often in need of an aerial work platform but simply do not have the resources to maintain and store it. Therefore it is very important that you do a thorough investigation of your company, your needs and your possibilities before deciding on renting or buying an aerial work platform. If needed, we will gladly discuss your situation with you and assist you in making the right decision. 

If you are not using your rented machine in the weekend, you will only have to pay insurance.

You cannot rent a Riwal machine as an individual. We only rent out machines to companies.

At Riwal safety is our top priority. Therefore we perform a service check on each machine after each rental period, and only if no defects are detected, do we mark the machine as ready for the next rental period. This is to make sure all machines are safe to use, when they are rented out. 

Yes, even though you are not using the machine, you will still have to pay the rental price for the machine.

Yes of course! If you do not feel our website or our app provide you with enough information, Riwal has Account Managers that personally can assist you in choosing the right machine for your project. If needed they will also happily pay you a visit and discuss your options with you in person. 

This depends on what type of machine, you are operating, and in which country, you are operating in. Contact your local technical desk to find out more.

Riwal does not do crane tasks, but we can assist you in finding a qualified collaborator that can deliver the machine by crane. 

No, fuel is not included in the rental price of the machine. Fuel is being billed separately

No, an aerial work platform must not be used for hoisting tasks of any kind.

Mon: 8:30 - 17:00

Tue: 8:30 - 17:00

Wed: 8:30 - 17:00

Thu: 8:30 - 17:00

Fri: 8:30 - 17:00

Sat: Closed

Sun: Closed

No, Riwal does not provide operators for your rented machines.

Unless the machine is a truck mounted lift or a telehandler, it is not allowed to drive a Riwal machine on a public road.

Yes, you can bring tools as well as materials with you in the basket. Just remember to make sure the weight of you and the materials do not exceed the maximum workload of the basket. 

Transportation costs depend on machine type and distance. If you know what type of machine you need and where, contact our rental desk and get a quote on the transportation costs.

Usually, an aerial work platform can be used in all kinds of weather as along as the windforce does not surpass wind force 6 (13 m/s). However, this may differ for some machines. Therefore Riwal advises you to always check the operating manual before starting your work. In case of a thunderstorm all work at height must stop immediately. 

This depends on what machine type, you are operating. The necessity of wearing a harness on your machine is specified in the operating instructions of the machine. If you are still in doubt about whether or not you should wear a harness after reading the instructions, contact your local technical help desk. 

The varies according to which type of machine, you are operating. Riwal's advice is: Always wear a short, adjustable safety harness when operating a telescopic boom lift. When operating a scissor lift you are not obligated to wear a safety harness. However, this may differ according to the type of work, you are doing, the customer's own regulations and the regulations of the location. Therefore always make sure to check with your surroundings and find out if you should wear a harness or not. 

Yes, always. Before starting any kind of work, you should always do an inspection of you rmachine to make sure it has no defects. If you detect any damage or technical malfunctions on your machine, contact your local technical help desk right away. 

Yes, you can operate a Riwal machine by yourself, but you should always have assistance from the ground especially if you are operating an aerial work platform. In case of an emergency it is crucial to have a person on the ground, who can lower the machine from the ground. 

Yes, you should always inspect your work area and its surroundings before you start operating your machine. And when you do so, always remember to pay attention to substrate, obstacles, bystanders and high-voltage cables.