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06 May

Staying connected! with Rainier de Graaf

In the coming weeks we will post interviews with our Riwal Used Equipment Account Managers about how they are coping with COVID-19 and what their take-aways from the situation is. Read below the third interview in our STAYING CONNECTED! series with Inside Sales Specialist Rainier de Graaf.



What’s the biggest difference in your work before and during COVID-19?

As an inside sales specialist I have a full time job at the office, not outside, so in these times the biggest difference is the workplace. Home has become office and daycare all at once, with my family (including our 4 months old son) around instead of colleagues. Next to that, I feel that the freedom of going to our depot and having a look at our fleet and the machines for sale, is of great value to my work. Right now, it is possible to go, but it comes with extra measurements, which results in less activity all around.

Do you use new platforms? Which platforms are helpful during this time?

We try to make the best out of using our current platforms, such as Mascus and LinkedIn, where our used machines channel has come in handy. In these times I believe it is the least you can do to try and stay connected with the business and customers. 

How do you stay connected with your customers?

I stay connected by email and Whatsapp, which for me as an inside sales specialist is the normal way of communicating with customers. My colleagues in sales take care of the customer contact and I’m responsible for the pre sales and contact with other departments within Riwal. Unfortunately, we can not meet our (potential) customers face-to-face at the moment. Hopefully that will be allowed in a short time. So when you’re reading this, you’re hereby invited to feel free to visit us.

Are there things you might continue to do after COVID-19?

If there is one thing I’ve learned during this crisis, it would be the fact that freedom isn’t something you should take for granted. I will start every day from now on with being conscious of what we have and what we can do for others.

What is the first thing you are going to do after COVID-19?

For sure visit the people we can’t see at the moment and give our loved ones the chance to hug our little son. He is five months old and growing so fast and some people can’t even just hold him. That is something we are all looking forward to. 

What has been the biggest challenge during COVID-19 and how did you handle that challenge?

That would be working at home with the family. I'm able to do my work from home, but taking care of our son simultaneously was something we needed to get adjusted to. We got it to work by working in shifts. The mornings, when I have the ‘babyshift’, I work when he sleeps. If he happens to be awake, he's sitting on my lap in front of the camera for a video call or he's trying to get my full attention by laughing and jelling. Funny but not efficient of course. For us this is the best we can do during this crisis.

Do you have any tips for our readers?

Let's keep in touch, stay tuned on our channel and if you need anything just ask. We're still open. 

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