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International Helpdesk Support Specialist

HQ Dordrecht, the Netherlands

The Company 
Riwal is an international company specialized in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie, Holland Lift and Manitou, among others. As a dealer and rental company Riwal generates revenues of over € 230 million, while operating a fleet of 14.500 rental units and employing 1.600 people in 16 countries (in Europe, Middle East, India and Kazakhstan).


Riwal was founded in 1968 and has experienced strong international growth over the last 10 years, to become one of the largest privately held companies in the industry. The Riwal culture has its foundations in entrepreneurial innovation, pride, persistence, great attitudes, hard work, pragmatic thinking and loyal employees. Additionally, focusing on clients, professionalism, safety and integrity are critical components. Distinctive is the relentless drive to achieve growth, combined with an ambitious strategy to continuously improve the organization accordingly, from operations to Board-level.

To optimize our product and technical know-how we are currently looking for a:

International Helpdesk Support Specialist
Location: HQ Dordrecht, the Netherlands

Purpose
Responsible for giving first line functional and technical support to all Riwal users with regards to centralized IT software, hardware and infrastructure.

Organizational Structure
• Part of the Group IT team
• Reports to the IT Operations Manager

Tasks and Responsibilities
• Setup and send out communications for all IT services & incidents towards all end users across the organization;
• Report and monitor the internal SLA between IT and business;
• Provide first line IT support to internal customers;
• Register and keep track of IT assets in the CMDB;
• Cooperate with second line support and external helpdesks;
• Perform the ITIL incident management, problem management and configuration management processes;
• Actively advise the IT team about possible IT landscape improvements.

Requirements
• Secondary vocational education (MBO) degree;
• Experience in a helpdesk team, preferably in an international environment;
• Excellent language skills in English and preferably two other European languages (written and spoken);
• Preferably good knowledge of G-Suite for business;
• Good knowledge of ITIL methodology, certification preferred;
• Willing to work in a rapidly changing environment;
• Willing and able to work flexible working hours.

Key Competencies
• Communication skills
• Service oriented attitude
• Analytical skills
• Problem solving
• Attention to detail

• Quick and flexible reaction
• Pro active attitude
• Stress resistant

Remuneration and Perspective
The remuneration package for this position is in line with the market and includes (amongst others) a competitive fixed salary, attractive bonus scheme, 29 paid vacation days per year, commuting allowance and an attractive retirement plan. In addition Riwal offers successful candidates the opportunity to create their own careers, within an ambitious international organization.

Selection Process
If you would like to have additional information, please contact the HR Specialist of Riwal Holding Group, Mr. Hans van Gool at +31 88 618 1825. If you are interested to apply for this role, please send your CV, with motivation to him by e-mail at hans.van.gool@riwal.com.