One stop shop
Of course we take advantage of our own local organization where we already have people on the ground, but elsewhere, we have a network of partners with whom we can work to provide support to our customers. We can do everything the customer requires: advise on appropriate equipment, transport equipment to the foreign location (or locations), provide service and maintenance, and even remotely “Track and Trace” every piece of equipment at any remote site for both diagnostic purposes and to ensure that the equipment remains on site and is only operated by authorized operators. We provide 24/7 technical support, and if there is a problem that we can’t solve remotely, with our global network we can provide on-site assistance straight away.
Niche machines and much more
Riwal International Rental has access to the full fleet of 13,000 units owned and operated by Riwal, and is also specifically charged with the rental of approximately 150 specialised ‘niche’ machines that are not typically part of an AWP fleet – machines for working at extreme heights or with extra heavy lifting capacity, for example. So even if a customer needs a niche machine in a distant location, we can deliver it. And while we are a specialist in Aerial Work Platforms, working with our partners we can also assist our clients to secure other equipment and facilities including fencing, lighting, or gensets.
The Riwal Way is to deliver the best customer experience, and Riwal International Rentals exemplifies what that is all about – making it easier for our customers to focus on the things they do best, while we take care of ensuring that they have the equipment and support they need to do their work.
In the Dominican Republic
One of our clients is a major contractor on an oil refinery project in the Dominican Republic. The project involves a considerable amount of work at height, requiring around 25 aerial work platforms. The customer came to us with a request for assistance, and we were able to provide the equipment from our fleet in Brazil and our fleet in the Netherlands, plus the full-service package. That’s one less headache for a company that already has a great deal on its hands working in a country where it has little prior experience.