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New Hire Desk Controller Position

Riwal are looking for someone who is passionate about delivering great customer service and someone who thrives within a busy sales and service call centre environment to begin a position within the Hire Desk at our Kent Depot.


We will ask that you are the forefront of our organisation and you assist customers in queries regarding existing hires or completing new hire sales, we may also look to you to find opportunities from each call trying to go beyond the customer’s’ needs.


The role of the Inbound Hire Desk Controller is vitally important and is really busy and varied. At Riwal, we need someone who is sociable, has very strong customer service skills with some experience of sales/ working in a call centre environment. You also need to be able to multi-task, have confident computer skills and be organised.

Responsibilities include:   


•    Successfully convert hire enquiries into hire orders and achieve revenue target.  

•    Use the in house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.  

•    Achieving call standards set by the company.  

•    Using your product knowledge, you will provide the customer with the best option for hire.  

•    Deal with customer enquiries in a professional and polite manner  

•    Ensure the accuracy of orders entered onto the Riwal database to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.  

•    Build strong and helpful relationships with colleagues in other depots/departments  

•    Co-ordinate with the local depot transport coordinator to fulfil customer requirements.  

     This position boasts a competitive salary and vast employee benefits.


For further information please contact Claire our Human Resources Manager on 01933 423474 or at claire.waples@riwal.com IMG_2602 (1).JPG