{"id":6175,"date":"2024-01-08T10:41:04","date_gmt":"2024-01-08T10:41:04","guid":{"rendered":"https:\/\/www.riwal.com\/fr\/?page_id=6175"},"modified":"2024-08-13T16:21:54","modified_gmt":"2024-08-13T14:21:54","slug":"riwal-way","status":"publish","type":"page","link":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/","title":{"rendered":"Riwal Way"},"content":{"rendered":"
\n\t\t\t\t\t\t\t\t
\n
\n
\n

Le Riwal Way<\/h1>\n<\/div>\n\n\n\n
\n

Notre mission est d’offrir la meilleure exp\u00e9rience client de tout le secteur de travail en hauteur. Nous savons cependant que les bonnes intentions ne suffisent pas pour tenir cette promesse. Voil\u00e0 pourquoi nous avons mis en place ce que nous appelons en interne le Riwal Way. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div> \n\n

\n\t
\n\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\"Riwal\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Pourquoi cr\u00e9er le Riwal Way ?<\/h2>\n\t\t\t\t\t
\n\n

La finalit\u00e9 du Riwal Way est de cr\u00e9er des proc\u00e9dures standardis\u00e9es pour les diff\u00e9rentes aspects de notre m\u00e9tier, dans le but d’assurer la m\u00eame qualit\u00e9 de produit et de service, \u00e0 chacun de nos clients, partout dans le monde. Le principe du Riwal Way, lanc\u00e9 en 2013 dans le groupe Riwal, est donc de rationaliser et d’optimiser les processus de location de chaque agence<\/a>, en vue de maximiser nos nouveaux de performance en mati\u00e8re de s\u00e9curit\u00e9, d’efficacit\u00e9 et de service. <\/p>\n\n\n\n

Pour construire le Riwal Way, nous avons donn\u00e9 la parole \u00e0 nos clients afin de mieux comprendre leurs besoins et attentes, et pr\u00e9ciser la valeur de nos services et nos produits. A l’issue de ces enqu\u00eates, nous avons identifi\u00e9 6 vecteurs de satisfaction fondamentaux, allant de la s\u00e9curit\u00e9 comme priorit\u00e9 essentielle, \u00e0 l’exactitude de la facturation. Gr\u00e2ce \u00e0 ces informations, nous avons b\u00e2ti un mod\u00e8le op\u00e9rationnel totalement align\u00e9 sur ces 6 facteurs clefs de satisfaction. <\/p>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n

\n\t\t\t\t\t\t\t\t
\n
\n
\n

Am\u00e9lioration continue<\/h3>\n\n\n\n

Cependant, nous ne sommes pas encore satisfaits, et nous ne le serons jamais vraiment. L’am\u00e9lioration continue est essentielle, d’une part parce que nous savons que quoi que nous fassions, nous pouvons toujours en faire davantage pour nos clients, et d’autres part parce que nous savons que la concurrence ne reste pas inactive. Nous continuons donc \u00e0 collaborer \u00e9troitement avec nos clients, pour d\u00e9couvrir ce que nous pouvons mieux faire et ce dont ils ont besoin. Tout cela pour offrir la meilleure exp\u00e9rience client du secteur du travail et une plus belle exp\u00e9rience encore demain. <\/p>\n<\/div>\n\n\n\n

\n
\"Le<\/figure>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div> \n\n
\n\t\t\t\t\t\t\t\t
\n\t
\n\t\t\t\t\t

D\u00e9couvrez nos services<\/h2>\t\t\t\t\t<\/div>\n\t
\n\t\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t\"Riwal\t\t\t\t\t
\n\t\t\t\t\t\tLocation\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tLocation\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t<\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t\"Formation\t\t\t\t\t
\n\t\t\t\t\t\tVente\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tVente\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t<\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t\"Formez\t\t\t\t\t
\n\t\t\t\t\t\tFormation\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tFormation\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t<\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t
\n\t\t\t\t\t\"Maintenance\t\t\t\t\t
\n\t\t\t\t\t\tAssistance m\u00e9canique\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\tAssistance m\u00e9canique\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t<\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/a>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t<\/div> ","protected":false},"excerpt":{"rendered":"

Le Riwal Way Notre mission est d’offrir la meilleure exp\u00e9rience client de tout le secteur de travail en hauteur. Nous savons cependant que les bonnes intentions ne suffisent pas pour tenir cette promesse. Voil\u00e0 pourquoi nous avons mis en place ce que nous appelons en interne le Riwal Way. Am\u00e9lioration continue Cependant, nous ne sommes … Voir plus<\/a><\/p>\n","protected":false},"author":51,"featured_media":0,"parent":3204,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6175","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRiwal Way | Riwal Way<\/title>\n<meta name=\"description\" content=\"Riwal met \u00e0 place le Riwal Way, qui permet de d'offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. Contactez-nous pour en savoir plus !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Riwal Way\" \/>\n<meta property=\"og:description\" content=\"Riwal met \u00e0 place le Riwal Way, qui permet de d'offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. Contactez-nous pour en savoir plus !\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/\" \/>\n<meta property=\"og:site_name\" content=\"Riwal - France\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-13T14:21:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/\",\"url\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/\",\"name\":\"Riwal Way | Riwal Way\",\"isPartOf\":{\"@id\":\"https:\/\/www.riwal.com\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png\",\"datePublished\":\"2024-01-08T10:41:04+00:00\",\"dateModified\":\"2024-08-13T14:21:54+00:00\",\"description\":\"Riwal met \u00e0 place le Riwal Way, qui permet de d'offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. Contactez-nous pour en savoir plus !\",\"breadcrumb\":{\"@id\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#primaryimage\",\"url\":\"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png\",\"contentUrl\":\"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.riwal.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Expertise\",\"item\":\"https:\/\/www.riwal.com\/fr\/expertise\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Riwal Way\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.riwal.com\/fr\/#website\",\"url\":\"https:\/\/www.riwal.com\/fr\/\",\"name\":\"Riwal\",\"description\":\"Location nacelle \u00e9l\u00e9vatrice, formation CACES, vente nacelles - Riwal France\",\"publisher\":{\"@id\":\"https:\/\/www.riwal.com\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.riwal.com\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.riwal.com\/fr\/#organization\",\"name\":\"Riwal\",\"url\":\"https:\/\/www.riwal.com\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.riwal.com\/fr\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Riwal\"},\"image\":{\"@id\":\"https:\/\/www.riwal.com\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Riwal Way | Riwal Way","description":"Riwal met \u00e0 place le Riwal Way, qui permet de d'offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. Contactez-nous pour en savoir plus !","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/","og_locale":"fr_FR","og_type":"article","og_title":"Riwal Way","og_description":"Riwal met \u00e0 place le Riwal Way, qui permet de d'offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. Contactez-nous pour en savoir plus !","og_url":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/","og_site_name":"Riwal - France","article_modified_time":"2024-08-13T14:21:54+00:00","og_image":[{"url":"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/","url":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/","name":"Riwal Way | Riwal Way","isPartOf":{"@id":"https:\/\/www.riwal.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#primaryimage"},"image":{"@id":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#primaryimage"},"thumbnailUrl":"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png","datePublished":"2024-01-08T10:41:04+00:00","dateModified":"2024-08-13T14:21:54+00:00","description":"Riwal met \u00e0 place le Riwal Way, qui permet de d'offrir \u00e0 nos clients la meilleure exp\u00e9rience possible. Contactez-nous pour en savoir plus !","breadcrumb":{"@id":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#primaryimage","url":"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png","contentUrl":"https:\/\/www.riwal.com\/app\/uploads\/sites\/15\/2024\/01\/Riwal_Way_wheel.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.riwal.com\/fr\/expertise\/riwal-way\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.riwal.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Expertise","item":"https:\/\/www.riwal.com\/fr\/expertise\/"},{"@type":"ListItem","position":3,"name":"Riwal Way"}]},{"@type":"WebSite","@id":"https:\/\/www.riwal.com\/fr\/#website","url":"https:\/\/www.riwal.com\/fr\/","name":"Riwal","description":"Location nacelle \u00e9l\u00e9vatrice, formation CACES, vente nacelles - Riwal France","publisher":{"@id":"https:\/\/www.riwal.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.riwal.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.riwal.com\/fr\/#organization","name":"Riwal","url":"https:\/\/www.riwal.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.riwal.com\/fr\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"Riwal"},"image":{"@id":"https:\/\/www.riwal.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/pages\/6175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/users\/51"}],"replies":[{"embeddable":true,"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/comments?post=6175"}],"version-history":[{"count":4,"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/pages\/6175\/revisions"}],"predecessor-version":[{"id":15734,"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/pages\/6175\/revisions\/15734"}],"up":[{"embeddable":true,"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/pages\/3204"}],"wp:attachment":[{"href":"https:\/\/www.riwal.com\/fr\/wp-json\/wp\/v2\/media?parent=6175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}